Last Updated: 16 Jan, 2026
At DigitalGrowShop, we aim to provide a smooth and reliable shopping experience. Since our store primarily offers digital products, downloadable resources, and digital access services, we encourage customers to carefully review product descriptions, features, compatibility, and access terms before making a purchase.
Please read this Refund Policy carefully before placing an order.
1. Digital Products and Refund Eligibility
Most products sold through DigitalGrowShop are digital products delivered electronically. Once a digital product has been delivered, downloaded, accessed, or activated, the order may not be eligible for a refund simply because the customer changes their mind or no longer wants the product, subject to applicable consumer protection laws.
However, we understand that genuine issues can occur. Refund requests may be considered in the following circumstances:
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Non-Delivery: You have completed payment but have not received the purchased product or delivery instructions within the stated delivery timeframe.
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Incorrect Product Delivered: You received a product different from the product described in your order.
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Technical or Access Issues: A verified issue prevents you from accessing the purchased product, and our support team cannot resolve it within a reasonable timeframe.
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Duplicate Payment: You were charged more than once for the same order.
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Other Eligible Circumstances: Your request qualifies for a refund under applicable law or a specific written offer made by DigitalGrowShop.
Each request will be reviewed based on the order details and the circumstances involved.
2. Non-Refundable Circumstances
To the extent permitted by applicable law, refunds may not be available in the following circumstances:
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You change your mind after purchasing or receiving the digital product.
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You purchase the wrong product or fail to review its description before ordering.
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Your device, operating system, software version, or other setup does not meet the stated requirements.
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You are unable to use a product because of an issue with your own device, internet connection, or third-party account.
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You do not follow the product's installation, activation, or access instructions.
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You provide an incorrect email address and the delivery issue cannot be attributed to DigitalGrowShop.
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You request a refund after successfully receiving and using a product, where no refund entitlement otherwise applies.
This section does not limit any refund or other rights that cannot legally be excluded.
3. How to Request a Refund
If you experience a problem with your order, please contact our support team before submitting a refund request through your payment provider.
Send an email to digitalgrowshop9@gmail.com with the following information:
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Your full name
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Order number
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Email address used during checkout
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Product name
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Description of the issue
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Relevant screenshots or payment details, if applicable
Our team will review your request and may contact you for additional information to verify the issue.
4. Refund Review and Processing
We aim to review refund requests within 3–5 business days after receiving the information needed to assess the request.
If a refund is approved, it will generally be issued through the original payment method where possible. The time taken for the refunded amount to appear in your account depends on the payment provider, bank, and payment method.
The review period is an estimate and does not guarantee approval or a specific bank-processing timeframe.
5. Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same purchase, please contact us with your order number and relevant transaction details. We will investigate the payment and arrange an appropriate correction or refund if a duplicate charge is confirmed.
6. Digital Delivery Issues
If you have paid for a product but have not received the download link, access instructions, or order confirmation, please check your inbox, spam, and promotions folders first.
If the product is still missing, email us at digitalgrowshop9@gmail.com. We will investigate the delivery status and help resolve the issue.
7. Product Access and Technical Support
If you experience a technical issue with a purchased product, please contact our support team with a description of the problem and any relevant screenshots.
Where reasonably possible, we will attempt to help you access the product or resolve the issue before determining whether a refund is appropriate.
Access duration, compatibility, activation requirements, and included features vary by product. Please review the individual product listing before purchasing.
8. Order Cancellation
Because digital products may be delivered or made accessible shortly after payment, cancellation requests should be submitted as soon as possible.
Once delivery, access, or activation has occurred, cancellation may not be possible, subject to applicable law and the specific terms of the product purchased.
9. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available to customers under applicable consumer protection laws.
Where applicable law provides a right to a refund, replacement, cancellation, or another remedy, DigitalGrowShop will handle the request in accordance with those legal requirements.
10. Contact Us
For refund requests, order issues, or questions about this policy, please contact us:
Business Name: DigitalGrowShop
Email: diginova@gmail.com
Website: https://diginova.in
Address: South City Mall, 375, Prince Anwar Shah Road, South City Complex, Jadavpur, Kolkata, West Bengal – 700068, India
Customer Support Hours: Monday to Friday, 7:00 AM – 6:00 PM IST
DigitalGrowShop – Your Digital Growth Partner